Terms of Service

Effective date: October 26, 2025

Welcome to Cristallinevi (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website cristallinevi.com (the “Site”) and the purchase of products offered through our online store, which operates on the Shopify platform. By accessing or using our Site, you agree to these Terms. If you do not agree, you must not use our Site.

1) Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to place an order on our Site. By using our Site, you represent that you meet this requirement.

2) Our Products

We strive to ensure that all descriptions, images, and prices of products listed on our Site are accurate. However, we do not guarantee that such information is error-free, current, or complete. We reserve the right to correct any errors and to update product information at any time without prior notice.

3) Orders & Payment

• By placing an order, you agree to provide current, complete, and accurate purchase and account information.
• All prices are listed in your selected currency and are subject to change without notice.
• We accept payment through secure third-party processors (e.g., Shopify Payments, Stripe, PayPal).
• Your order is only confirmed once payment has been successfully processed and you receive an order confirmation email.

4) Shipping & Delivery

• We will ship products to the address you provide at checkout. Please ensure the accuracy of your shipping details.
• Delivery times may vary depending on your location and the shipping carrier. We are not responsible for delays outside of our control.
• You are responsible for any customs duties, taxes, or fees imposed by your local authorities.

5) Returns & Refunds

Please refer to our Refund Policy for details about returns, exchanges, and refunds.

6) Prohibited Uses

You agree not to use the Site or our products for:

• Any unlawful purpose or to solicit others to perform unlawful acts.
• Infringing upon or violating our intellectual property rights or the rights of others.
• Submitting false or misleading information.
• Uploading or transmitting viruses or any malicious code.
• Any activity that interferes with the operation of the Site or Shopify’s services.

7) Intellectual Property

All content on this Site, including text, graphics, logos, images, and product descriptions, is the property of Cristallinevi or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

8) Limitation of Liability

To the fullest extent permitted by law, Cristallinevi shall not be liable for any damages, losses, or claims arising from your use of the Site, your purchase of products, or any third-party services.

9) Indemnification

You agree to indemnify and hold harmless Cristallinevi, its affiliates, partners, officers, and employees from any claims, liabilities, or expenses resulting from your violation of these Terms or misuse of the Site.

10) Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately when posted on this page. Your continued use of the Site after updates constitutes acceptance of the revised Terms.

11) Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to conflict of laws principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Quebec.

12) Contact Information