Privacy Policy

Effective date: October 26, 2025

At Cristallinevi (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from cristallinevi.com (the “Site”), operated on the Shopify platform.

1) Information We Collect

• Order Information: name, billing and shipping addresses, email, phone number, products purchased, payment details (processed securely by payment providers).
• Account/Contact Information: if you create an account or contact us, we collect the information you provide (email, messages, preferences).
• Technical Information: IP address, browser type, device data, pages visited, time spent, cookies and similar identifiers.
• Marketing Information: your consent to receive newsletters/offers, and interaction with our communications (opens/clicks), if you opted in.

2) How We Use Your Information

• To process and fulfill your orders, including payment and delivery.
• To communicate with you regarding orders and customer service inquiries.
• To detect, investigate, and prevent fraud or security issues.
• To improve and optimize our Site, products, and services.
• To send promotional emails and updates if you have given your consent (you can unsubscribe at any time).

3) Sharing Your Information

We only share your information with trusted third parties when necessary:

• Shopify (our e-commerce platform).
• Payment processors (e.g. Stripe, PayPal) to securely process payments.
• Shipping carriers to deliver your orders.
• Fraud prevention and analytics tools, if applicable.

We do not sell or rent your personal information to third parties.

4) Cookies & Tracking

We use cookies to operate our Site, remember your preferences, analyze traffic, and improve your shopping experience. You can disable cookies in your browser, but this may limit certain features of the Site.

5) Legal Basis

• Contract performance: to process and deliver your orders.
• Legitimate interests: to secure our Site, prevent fraud, and improve our services.
• Consent: for sending marketing emails and using certain cookies (which can be withdrawn at any time).
• Legal obligations: to comply with tax, accounting, and regulatory requirements.

6) Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law (e.g., accounting records, warranty obligations). Marketing data is retained until you unsubscribe or withdraw your consent.

7) Security

We use technical and organizational measures to protect your personal data against unauthorized access, use, alteration, or disclosure. However, no system is 100% secure.

8) Your Rights

Depending on your location (e.g., EU – GDPR, Canada – Law 25), you may have the right to:

• Access and request a copy of the personal data we hold about you.
• Request correction or deletion of your data (subject to legal obligations).
• Object to or restrict certain data processing activities.
• Withdraw your consent to marketing communications at any time.
• Request data portability, where applicable.

To exercise your rights, please contact us at cristalline10vi@gmail.com. We may require identity verification before processing your request.

9) International Transfers

Some of our service providers (including Shopify and payment processors) may be located outside your country or region. Where required, we ensure appropriate safeguards are in place for such transfers.

10) Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

11) Contact Us

12) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on this page.